Terms & Conditions

 “REZERVİN” RESERVATION MANAGEMENT SYSTEM TERMS OF USE
This “REZERVİN” RESERVATION MANAGEMENT SYSTEM TERMS OF USE (“REZERVİN Terms of Use”) sets forth the Services to be provided to the members of REZERVİN RESERVATION MANAGEMENT SYSTEM (“REZERVİN” and/or “PROGRAM”), owned by Doğuş Müşteri Sistemleri A.Ş. (DMS), by means of the relevant Program and the terms applicable for benefiting from the Services.
DEFINITIONS
“PROGRAM” refers to the Program to be used by means of the website and/or mobile application offering the opportunity to view the restaurants included in the system, make reservations, cancel reservations, alter reservations, view the previous reservations, add special days to the calendar available in member profile, have access to the information provided by the restaurants included in the system and benefit from special advantages provided to members by restaurants via telephone (call centre) and similar digital media through the applications available on the internet or mobile phones and similar platforms,
RESERVATION MANAGEMENT SYSTEM (REZERVİN) refers to the online reservation system designed for providing the services indicated in the Program to MEMBERS by DMS and the trademark pertaining to it,
RESERVATION refers to reservation to be made by MEMBERS by using REZERVİN infrastructure before going to the Restaurant,
MEMBER(S)” refers to the real person making registration to the Program by approving REZERVİN Terms of Use specified herein as well as Rezervin Non-Disclosure/Personal Data Protection Policy and Communication Consent and using the Reservation Channels,
“RESTAURANT” refers to the legal person and restaurants signing a “Restaurant Agreement” with DMS so as to provide services to MEMBERS,
“SITE” refers to the web/mobile site and mobile application as well as the interface used for having online access to the information related to the Program,
SERVICES refers to the services to be provided by DMS or restaurants for the benefit of MEMBERS under REZERVİN,
RESERVATION CHANNELS” refers to the reservation made via
  1. REZERVİN website
  2. REZERVİN mobile application
  3. REZERVİN call centre
  4. Websites and applications contracted by REZERVİN by using REZERVİN reservation interface (Rezervin marketing network) 
  5. REZERVİN reservation interface available on Restaurant websites or mobile applications
“PERSONAL DATA” refers to name, surname, date of birth, phone number, e-mail address, and gender details as provided by the MEMBER for subscription purposes and the location data and surfing details of the MEMBER,
 
“PROCESSING OF PERSONAL DATA” refers to all kinds of processes conducted on personal data such as acquiring personal data by means of wholly or partially automatic methods or non-automatic methods provided that such methods are part of any data registration system, registration, storage, keeping, alteration, reorganization, disclosure, export, receipt, rendering acquirable, classification or prevention of the use of the personal data.
By registering REZERVİN, MEMBERS agree, represent and warrant that they have read this REZERVİN Terms of Use completely, they understand and acknowledge all the conditions available herein and they shall comply with all kinds of statements related to REZERVİN membership and Services.
As you use the methods specified under REZERVİN, your personal data and reservation details, surfing details related to the use of the website and mobile application, your responses to surveys and your location details shall be exported to the Program to be processed for designing and communicating MEMBER specific contents, campaigns, material and immaterial benefits. In order for you to benefit from and remain informed of the advantages provided to MEMBERS by RESTAURANTS, it is obligatory to transmit your personal information from RESTAURANTS to the Program and process the information accordingly. MEMBERS agree, represent and warrant that they consent to the transmission of their information.
RESTAURANTS available in REZERVİN may change from time to time. Please visit www.rezervin.com for the most up-to-date list of RESTAURANTS.
The Program may undergo a number of modifications and a new model with a different name might be adopted to provide different advantages. In such cases, memberships shall be converted into the new model automatically.
MEMBERSHIP
  1. “rezervin.com” website and/or mobile application or other Reservation Channels might be used for becoming MEMBER to “REZERVİN” system.
  2. MEMBERS agree and represent that the personal data submitted to REZERVİN during subscription process are correct, they shall update the data in case of any change, and REZERVİN and/or RESTAURANTS shall not be held responsible for losses that may arise from the failure to update the data as necessary or provide correct data and/or termination of the entitlements gained by the MEMBERS up to the relevant date.
  3. MEMBERS agree, represent and warrant that they shall not disclose or make available their user name and/or password to third parties, they shall be responsible for safeguarding the user name and password and they shall be deprived of all their rights and entitlements if it is revealed that the mobile phone is has been misused by the MEMBER or a third party and the Program is abused in any manner.
  4. REZERVİN membership registration shall be performed free of charge. MEMBERS, on the other hand, shall be responsible for covering all kinds of communications and access costs incurred while using the mobile application. REZERVİN shall not assume any of such costs.
  5. MEMBERS agree that they shall be responsible for determining, safeguarding and keeping the means used for having access to the system (user name, password etc.) in order to benefit from the Services provided through the Program and DMS shall not have any responsibility, directly or indirectly, for any losses incurred or to be incurred by the relevant MEMBER and/or third parties owing to the negligence and failure of the MEMBER in that regard.
  6. DMS may change the terms of the Program or suspend the Program.
  7. MEMBERSHIP may not be sold for money and cash payment may not be demanded in consideration for MEMBERSHIP.
  8. MEMBERS agree, represent and warrant that they are of legal age and entitled to purchase the services that are sold hereunder.
  9. Under the Program, REZERVİN may introduce a number of new practices such as grading or loyalty programme. REZERVİN shall have discretion to determine the contents and terms of those practices. REZERVİN or MEMBERS may terminate the membership any time without any cause by informing the Call Centre 3 business days in advance. In that case, the membership shall be terminated within 3 business days. MEMBERS may benefit from their entitlements subject to the conditions that are validly binding until the termination of the membership. Membership cancellation requests communicated via e-mail shall be fulfilled by the Call Centre contacting the MEMBERS through the phone number provided during subscription process. (DMS Call Centre Phone: 0850 202 25 25 E-mail: destek@rezervin.com)
  10. In case of decease or incapacity of any MEMBER to use REZERVİN actually and/or legal termination or liquidation of REZERVİN and/or termination of REZERVİN by DMS, these Terms of Use shall expire automatically. 
OBLIGATIONS OF MEMBERS
With regard to using the Program, MEMBERS agree, represent and warrant that:
  • The Services available under the Program may contain content suitable for +18 individuals in some cases and the Program shall not be held responsible for viewing the content inappropriately;
  • The reservation made through the Program may be cancelled in case of failure in changing the reservation in line with the option specified by the relevant RESTAURANT or being present in the RESTAURANT at the time provided in the reservation;
  • In the event that any MEMBER repeatedly makes “No Show reservation” (not appearing without cancelling the reservation) and/or a RESTAURANT deems fit in its own discretion, the relevant RESTAURANT may not accept reservation for the restaurant and/or through the PROGRAM; in case of recurrent “no show” reservations at various RESTAURANTS, the membership to the Program may be suspended or revoked;
  • MEMBERS shall not make advertisement, sell or offer to sell any good or service, or else organize surveys, competitions or chain letters.
  • MEMBERS may create special notes for reservation processes. Nevertheless, RESTAURANTS shall decide whether or not to perform the requests in those special notes through their own discretion. In case of non-performance, RESTAURANTS shall not be obliged to inform the MEMBER of this fact.
  • MEMBERS agree, represent and warrant that they shall abide by all the terms available in this REZERVİN Terms of Use, the rules specified in relevant parts of the Program and all the legislations in force while benefiting from the Services provided hereunder and performing any related to the Services and they understand and consent to all the applicable terms and conditions provided herein. The legal and criminal liability arising from the actions performed by MEMBERS hereunder shall rest with the relevant MEMBER.
  • The Program may be updated to contain new applications entitling Members to grade RESTAURANTS and make comments about them as well as reading the comments made by other members for those Restaurants. REZERVİN shall have sole discretion to determine the contents and terms for those applications. MEMBERS may not make threatening, immoral or racist comments or any other comments which are in violation of Turkish laws and international agreements. MEMBERS agree, represent and warrant that they shall be responsible for their personal ideas, opinions and statements as well as the files or personal information they add to the Program and the Program shall not be held liable for those files in any manner including but not limited to the potential disputes between the RESTAURANT and MEMBER. Members agree, represent and warrant that the Program shall be at liberty to publish the opinions and ideas that are sent; the relevant member shall be responsible for unauthorized use of the images, opinions and copyright based contents etc. owned by third parties in the system and the Program shall not assume any responsibility to that end and it may take necessary measures and initiate legal action to that end; the correspondences, titles and nicknames to be used in the relevant media should be compatible with  the general ethics, etiquette and rules of law and all kinds of financial rights provided in the Intellectual and Artistic Works Code numbered 5846 and dated 5.12.1951 are transferred to the Program including all kinds of rights related to publication, processing and reproduction, dissemination, representation and transmission of correspondences to the public by means of audio and/or visual media as well as transfer and assignment of the same to third parties. With respect to the information, documentation, program, designs, graphics and similar works produced and uploaded to the system by MEMBERS for publication (e.g. messages, poems, news, files added to the board), DMS shall be entitled to publish them on all kinds of written and visual media, process them, share them in social networks and/or transmit them to any other address within the Program deemed appropriate by DMS. Any such information may be reproduced, processed and/or published by other members. In such cases, MEMBERS shall not be entitled to demand any royalty from DMS.
MISCELLANEOUS
  • DMS shall retain all the intellectual rights pertaining to the data to be formed by means of using the Program. The Program may compile reports by using the relevant data without disclosing member details or else use such data or reports for its own ends and share those reports and/or statistics with business partners and third parties free of charge or in consideration for payment. The Program may temporarily suspend or permanently cease the operations of the system at any time.
  • The Program may temporarily suspend or permanently terminate any membership for transactions giving rise to any suspicion for security.
  • The Program shall not assume any liability towards members or third parties for temporary suspension or permanent termination of the Program or membership.
  • The Program shall provide reservation opportunities subject to the availability of RESTAURANTS. The Program shall not be responsible for failure of the relevant restaurant in confirming reservation requests, changing or cancelling any reservation. The reservation status demonstrated on the Program may not reflect the current status at all events.
  • The obligation to update the statuses, prices and specifications of services or special campaigns provided to the Members in the Program shall rest with the Restaurants included in the system. The Program shall not be responsible for any error in reservation status, campaign prices and specifications. Nevertheless, the Program may provide another service or reservation opportunity to compensate for the error or cancel the reservation.
  • The Program shall be entitled to back-up and delete some or all of the files and messages available in the media periodically at suitable intervals as MEMBERS benefit from the system. The Program shall not be held liable for back-up or deletion processes.
  • DMS shall retain the title to and applicable copyrights of the information, documentation, Program, designs, graphics and similar works it has produced and/or outsourced from third parties.
  • DMS shall not be liable for the content provided by the RESTAURANTS.
  • DMS may enable MEMBERS to have access to other websites via “rezervin.com” system. In that case, MEMBERS agree, represent and warrant that DMS shall not be responsible for the content of the websites of which links shall be available.
  • MEMBERS agree, represent and warrant that the use of MEMBER specific campaigns provided by means of the mobile phone number given during the subscription processes shall be under their own liability and the campaigns may be used by any person other than the MEMBER in the event that the mobile phone number is duly provided.
  • MEMBERS shall personally follow-up the campaigns to be organized by REZERVİN at the RESTAURANTS. RESTAURANT employees shall not be responsible for informing the MEMBERS.
 
DATA SHARING                                                                                        
1. By agreeing to this “REZERVİN Terms of Use” and “Non-Disclosure/Personal Data Protection Policy”, you agree to permit us to collect, keep, process, use and transfer all kinds of personal data of yours that you have consented to share with us for the purpose of offering various advantages to you and forming all kinds of electronic communications with you and sending other communication messages for customized promotions, sales, marketing, survey and reservation privileges and similar purposes. Your personal data shall be disclosed to Doğuş Müşteri Sistemleri A.Ş. (DMS), Doğuş Holding A.Ş. and all affiliates and subsidiaries in addition to the contracted domestic and/or international third parties for the same purpose. Besides, you agree that your personal data may be disclosed to the Restaurants which are our programme partners for reservation purposes to the extent required. Also, when you make a reservation after subscription, your reservation details shall be disclosed by Restaurants which are our programme partners to Doğuş Müşteri Sistemleri A.Ş. (please visit “http://www.dogusmusterisistemleri.com/” for information about Doğuş Müşteri Sistemleri A.Ş.; “www.dogusgrubu.com.tr” for Doğuş Holding A.Ş. and all affiliates and subsidiaries; and www.rezervin.com for the up-to-date restaurant list). In addition, your personal data shall be solely disclosed to third parties that are bound with the same legal and technical liability with respect to data protection and security and observe the provisions of the relevant regulations in addition to having a contractual relationship with our corporation to the extent that it is necessary for the purpose of offering excellent services to you, delivering your potential posts accurately, and sending notifications to you via phone calls, text messages and/or e-mail messages in a timely manner. MEMBERS agree and represent that they consent to the use and storage of their personal data by DMS in that manner. DMS shall take all kinds of measures required to ensure safekeeping of your personal data pursuant to article 12 of Personal Data Protection Act no. 6698 and to prevent unauthorized access and unlawful processing of the data.
            2. By agreeing to REZERVİN Terms of Use as a MEMBER, you provide explicit consent that your location information which is processed by the electronic communication operator and disclosed to us based on our legal relationship with the electronic communication operator may be processed for offering various advantages to you and customized promotions, sales, marketing, survey and reservation privileges as well as all kinds of electronic communications and sending other communication messages.
            3. It is of utmost importance for DMS to process, secure and keep the personal data disclosed by MEMBERS with due regard for all kinds of applicable regulations in force including Personal Data Protection Act no. 6698. In that regard, DMS collects, uses, transfers and processes the personal data provided by MEMBERS in line with the “Non-Disclosure/Personal Data Protection Policy and Communication Consent”. The “Non-Disclosure/Personal Data Protection Policy and Communication Consent” constitutes an integral part of this REZERVİN Terms of Use. MEMBERS explicitly consent with their freewill that their personal data may be collected, used, transferred and processed otherwise as provided in the “Non-Disclosure/Personal Data Protection Policy and Communication Consent” by benefiting from the Services and/or creating an account. For conditions about the use of personal data and more information concerning your rights about this matter, please review the “Non-Disclosure/Personal Data Protection Policy and Communication Consent” and contact DMS Call Centre (Phone: 0850 202 25 25) or e-mail destek@rezervin.com in order to exercise your rights provided in article 11 of Personal Data Protection Act.
 
 
 
Keeping Personal Data and Burden of Proof:
The membership details and personal data available in the system shall be kept for three (3) years as from the termination of the membership subject to REZERVİN Non-Disclosure/Personal Data Protection Policy and Communication Consent. The data stored in REZERVİN system and MEMBER entries shall constitute binding and conclusive evidence in case of any dispute arising from performance of the REZERVİN Terms of Use.
Governing Law and Jurisdiction:
REZERVİN Terms of Use shall be subject to Turkish laws. All kinds of disputes arising from performance of REZERVİN Terms of Use shall be referred to Istanbul Central (Çağlayan) Courts and Bailiff’s Offices.
Effectiveness:
DMS may make variations in this REZERVİN Terms of Use at any time. Any variation shall become effective as the updated terms of use are published on the Site. This REZERVİN Terms of Use shall be effective perpetually as from registration for membership.

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