NON-DISCLOSURE/PERSONAL DATA PROTECTION POLICY and COMMUNICATION CONSENT

Purpose of the Non-Disclosure/Personal Data Protection Policy

This Non-Disclosure/Personal Data Protection Policy explains:

a. what sort of personal data are collected by “REZERVİN”, the reservation management system of Doğuş Müşteri Sistemleri A.Ş. (DMS),

b. how the personal data are used,

c. to whom “REZERVİN” may disclose your personal data,

ç. what sort of rights you have over your personal data processed by “REZERVİN” and how you can exercise those rights, and

d. how you can change your preferences regarding receiving electronic commercial mails positively or negatively.

Personal Data Processing, Purpose of and Justification for Processing Personal Data

“REZERVİN”, the reservation management system of Doğuş Müşteri Sistemleri A.Ş. (DMS) which is one of the subsidiaries of Doğuş Holding A.Ş., requires you to disclose your personal data (name, surname, data of birth, mobile phone number, e-mail, gender, the information consented by the member to be shared via social media accounts if connected through those accounts, reservation history of the member, restaurants preferred for reservations, reservation location and time, billing amount, campaigns that are used, discounts that are applied, surfing details and hits, details of the location used for visiting the application) in order to fulfil its objectives and legal obligations with a view to offering better services to its members and in line with the legal obligation arising from the regulations in force including specifically the Act on Regulating Broadcasting in the Internet and Fighting Against Crimes Committed through Internet Broadcasting no. 5651 and relevant secondary regulations; Act on Regulating Electronic Trade no. 6563 and relevant secondary regulations; Turkish Penal Code no. 5237 and Personal Data Protection Act no. 6698. The personal data shall be processed and kept by taking information security measures based on your explicit consent so that you could benefit from “REZERVİN” membership advantages provided that they shall not be used for any purpose and scope other than those specified in this Non-Disclosure/Personal Data Protection Policy and Communication Consent.

Communication Consent

  1. By agreeing to this “REZERVİN Terms of Use” and “Non-Disclosure/Personal Data Protection Policy”, you agree to permit us to collect, keep, process, use and transfer all kinds of personal data of yours that you have consented to share with us for the purpose of offering various advantages to you and forming all kinds of electronic communications with you and sending other communication messages for customized promotions, sales, marketing, survey and reservation privileges and similar purposes. Your personal data shall be disclosed to Doğuş Holding A.Ş., all affiliates and subsidiaries in addition to the contracted domestic and/or international third parties for the same purpose. Besides, you agree that your personal data may be disclosed to the Restaurants which are our programme partners for reservation purposes to the extent required. Also, when you make a reservation after subscription, your reservation details shall be disclosed by Restaurants which are our programme partners to Doğuş Müşteri Sistemleri A.Ş. (please visit “http://www.dogusmusterisistemleri.com/” for information about Doğuş Müşteri Sistemleri A.Ş.; “www.dogusgrubu.com.tr” for Doğuş Holding A.Ş. and all affiliates and subsidiaries; and www.rezervin.com for the up-to-date restaurant list). In addition, your personal data shall be solely disclosed to third parties that are bound with the same legal and technical liability with respect to data protection and security and observe the provisions of the relevant regulations in addition to having a contractual relationship with our corporation to the extent that it is necessary for the purpose of offering excellent services to you, delivering your potential posts accurately, and sending notifications to you via phone calls, text messages and/or e-mail messages in a timely manner. MEMBERS agree and represent that they consent to the use and storage of their personal data by DMS in that manner. DMS shall take all kinds of measures required to ensure safekeeping of your personal data pursuant to article 12 of Personal Data Protection Act no. 6698 and to prevent unauthorised access and unlawful processing of the data.

 

  1. By agreeing to REZERVİN Terms of Use and this Non-Disclosure/Personal Data Protection Policy and Communication Consent as a MEMBER, you provide explicit consent that your location information which is processed by the electronic communication operator and disclosed to us based on our legal relationship with the electronic communication operator may be processed for offering various advantages to you and customized promotions, sales, marketing, survey and reservation privileges as well as all kinds of electronic communications and sending other communication messages.

Your Rights concerning your Personal Data

You may have access to your profile through the “settings” menu at “REZERVİN” application in order to find out your personal data that are processed, whether or not they are processed appropriately and the domestic or international third parties to whom the personal data are transferred and also to change and update your personal data if any of your personal data is missing or incorrect or in case there is any change in your personal data and you may perform the necessary procedures for changing and/or updating purposes. You may contact DMS by calling 0850 202 25 25 or sending an e-mail to destek@rezervin.com in order to request DMS to inform the third parties receiving your personal data of any such condition and exercise all other rights arising from article 11 of Personal Data Protection Act no. 6698.  

Personal Data Retention Period

Pursuant to the Act on Regulating Electronic Trade no. 6563, the consent, revocation of the consent, content of electronic commercial mails and other entries related to the delivery shall be recorded to be submitted to the Ministry when necessary and they shall be kept for 3 years as from the expiration of the validity of the consent. Upon the expiration of this term, your personal data shall be deleted, destroyed or anonymized by the company based on your demand.    

Withdrawal from “REZERVİN”

If you intend to withdraw your consent and do not want to receive campaign messages, promotions or information messages any longer, you may send an e-mail to “destek@rezervin.com” at any time or click on the exit link available in the messages sent to you or call DMS call centre (0850 202 25 25) or perform the exit function available in the messages you receive.

Use of Cookies

Cookies are text files containing small parts of information uploaded by your web browser when you visit “REZERVİN” website or upload the mobile application to your mobile phone or tablet and stored on your PC, mobile phone or tablet.

“REZERVİN” shall collect, process and store your internet surfing information safely with a view to offering better services to its members and enabling them to benefit from membership advantages under the legal obligations that are applicable provided that such information shall not be used for any purpose and scope other than those provided in this Non-Disclosure/Personal Data Protection Policy and Communication Consent. “REZERVİN” may match the information collected from your experience at different times via different methods such as online and offline information and use the information in conjunction with the information obtained from other sources such as third parties. Information shall be given about the cookies used for collecting your surfing details by means of a pop-up screen when you upload “REZERVİN” application to your phone or tablet for the first time.

“REZERVİN” cookies may also be used for activating the “advertising technology” so as to present advertisements that you may find interesting when you visit search engines, “REZERVİN” website and/or RESTAURANT websites in which “REZERVİN” places ads.

“REZERVİN” makes use of session cookies and persistent cookies on its website and mobile application. Session ID cookie shall expire when you close down your browser. Persistent cookie, on the other hand, shall persist on your hard drive for a long while. Please follow the instructions available on the “help” menu in your web browser or visit “www.allaboutcookies.org/ and “http://www.youronlinechoices.eu” to remove the persistent cookies and reject both session cookies and persistent cookies. Should you reject persistent cookies or session cookies, you may continue to use the website or mobile application but you may not be able to have access to all the functions of the website and mobile application or your access may be limited.

Disclosure of Personal Data to Official Authorities

DMS may disclose your personal data concerning membership or traffic details such as surfing information to competent public institutions and organizations legally authorized to demand such information for your own safety as well as performance of the legal obligations of DMS (e.g. for fighting with crimes, in case of threat to the state and public security etc.).

Precautions for Protection of Personal Data

Protection of personal data is of critical importance for DMS. In that respect, DMS takes necessary measures to protect personal data against unauthorised access or loss, misuse, disclosure, alteration or destruction of such information. DMS uses generally accepted security technology standards such as firewalls and Secure Socket Layers (SSL’s) to store personal data. In addition, your personal data is transferred to “REZERVİN” from the website/mobile application by means of SSL.

DMS warrants that it shall keep your personal data confidential, take all kinds of technical and administrative measures required for safekeeping your personal data and take due care in that regard. In the event that personal data are damaged or obtained by third persons as a result of the attacks to the website and system although DMS has taken necessary information security measures, DMS shall immediately inform you and the Board of Protection of Personal Data of this situation.

Variations to the Non-Disclosure/Personal Data Protection Policy and Communication Consent

DMS may make variations in this Non-Disclosure/Personal Data Protection Policy and Communication Consent at any time. Any variation shall become effective immediately upon publication of the updated version of the Non-Disclosure/Personal Data Protection Policy and Communication Consent on “www.rezervin.com”. Members shall be informed of any variation to this Non-Disclosure/Personal Data Protection Policy and Communication Consent.

Governing Law and Jurisdiction

This Non-Disclosure/Personal Data Protection Policy and Communication Consent shall be subject to Turkish laws. All kinds of disputes arising from performance of the Non-Disclosure/Personal Data Protection Policy and Communication Consent shall be referred to Istanbul Central (Çağlayan) Courts and Bailiff’s Offices.

 

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